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Blog Post

FCA draft vulnerability guidance: embedding 'doing the right thing' in firms' culture

The FCA has published a consultation on proposed non-Handbook guidance for firms on the fair treatment of vulnerable customers. The FCA reiterates that vulnerability is one of its key...

Blog Post

PSD2 and SCA – September or beyond?

On 21 June 2019 the EBA published an opinion on the elements of strong customer authentication. As well as setting out some important clarifications on the interpretation of the...

Blog Post

High Cost Credit Review: Final rules and guidance on overdraft pricing and repeat use

The FCA has published final rules and a further consultation on a range of measures transforming the overdraft market. The changes in the final rules cover pricing intervention and repeat...

Blog Post

FOS jurisdiction extended to SMEs from 1 April 2019: Has the FOS bitten off more than it can chew?

As we reported in our previous blog post in November 2018, from 1 April 2019 the jurisdiction of the FOS has extended to include SMEs with an annual turnover below £6.5m and with a...

Blog Post

Mortgage distribution: FCA aims to remove regulatory barriers to consumer-facing innovation

In its Mortgages Market Study final report the FCA commented that, in contrast to other markets, there hasn't been much progress in consumer-facing innovation in mortgage distribution....

Blog Post

General insurance: FCA publishes report on Thematic Review of GI distribution chain

The FCA’s Thematic Review into general insurance distribution chains concludes that certain GI sector manufacturing, sales and distribution approaches can lead to customers purchasing ...

Blog Post

Mortgages Market Study: FCA's final report puts consumer information, innovation and freeing 'mortgage prisoners' front and centre

The FCA's final report on its Mortgages Market Study confirms that the UK mortgages market is working well in many ways. But it has found that there's room for improvement in the tools...

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